Right of withdrawal

PRODUCT AVAILABILITY

The items listed on elettroutensilistore.it are available in our warehouses and will be shipped within 24 hours of receiving payment. In rare cases, due to warehouse management errors, an item may not be available. As mentioned, this is a remote possibility, but if it does occur, you will be immediately informed of the issue and, in the case of advance payment, you will be refunded or the payment will be canceled within a few hours.

If an item is marked as "OUT OF STOCK", it means that it is currently unavailable in our warehouses and cannot be ordered at that time.

RIGHT OF WITHDRAWAL

Private Customers:
If the Customer is a private consumer (i.e., purchasing without a VAT number) and is not satisfied with the goods received, they have the right to withdraw from the contract within 14 days of receiving the products, obtaining a refund of the expenses incurred without any penalty and without having to provide a reason.

This right may be exercised by using the "Request Withdrawal" option from the Purchase History or Order Details pages, selecting the reason "Request Withdrawal".

Business Customers (Companies and Professionals):
Please note that the statutory 14-day right of withdrawal and the simplified withdrawal procedure via the dedicated button do not apply to purchases made by companies, professionals, or sole proprietors who entered a VAT number when placing the order. In such cases, the sale shall be considered final, without prejudice to any warranty rights provided by law.

The refund will be made by bank transfer or credited back to the original PayPal or credit card payment. It will be processed as quickly as possible and, in any case, no later than 14 days from the date on which we become aware of the customer's intention to withdraw from the purchase. Shipping costs will not be refunded; only the value of the goods will be reimbursed.

The goods must not have been opened, removed from their packaging, or had any part of the packaging removed, and must show no signs of tampering. Returns sent Cash on Delivery (COD) will not be accepted under any circumstances. Therefore, return shipping costs shall be borne by the customer. We are not responsible for any damage to products occurring during return shipment. Should the company receive returned products that are damaged or tampered with, no refund will be issued for those products.

The right of withdrawal does not apply in the following cases:
• When the purchaser is a business operator or reseller holding a VAT number;
• For products or orders with a value below €50, excluding shipping costs (Legislative Decree No. 21 of February 21, 2014, Art. 47, Paragraph 2);
• Supply of custom-made goods which, by their nature, cannot be resold, such as ropes, hoses, etc., sold by length;
• Supply of sealed audiovisual products or computer software that have been opened by the consumer.

FREQUENTLY ASKED QUESTIONS

Are the items I see on elettroutensilistore.it in stock? How long will I have to wait to receive them?
The items are available in our warehouses (unless otherwise stated on the website) and are shipped within 24 hours of receiving payment and entrusted to express couriers. Therefore, delivery generally takes between 1 and 3 business days from the time the order is placed.

Do you offer Cash on Delivery (COD) shipping?
Yes, we regularly offer Cash on Delivery shipping without any issues.

If I pay by bank transfer, can I send proof of payment to speed up shipment of the goods?
Unfortunately, this is not possible. We only ship after the payment has been credited to our account. If you need the goods urgently, please choose a faster and more immediate payment method.